Returns & Exchanges
At Alternative Brewing, we want you to be completely satisfied with your coffee setup, which is why we offer a 30-day return policy for unused and unopened items. If your gear isn't the perfect fit for your home brewing ritual, our team is here to help you find the right solution.
Submit a Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Gear
Ensure the item is in its original, unopened packaging and securely pack it into a shipping box to prevent damage during transit.
Ship It Back
Affix the provided return label or address the package to our warehouse, then drop it off at your nearest postal service or courier hub.
Inspection and Refund
Once our technicians inspect the returned item, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing